Frequently Asked Questions

Is the sanctuary open all year?

We are open Thursday to Monday 10am-4pm with last entry at 3pm seasonally from Easter to October Half Term. With Special visitor events on February Half Term and during December

What can I expect to see?

Ferne is first and foremost an animal sanctuary. We have over 300 resident animals but we don’t make them perform for visitors. This means that we cannot guarantee what animals you will see. Often with the larger animals we have to move them around different grazing areas according to their dietary requirements and the weather so they are not always near visitor paths. This is why we only make a modest admission charge.

Can I pet or feed the animals?

We don’t hold petting sessions at the sanctuary. Most of our residents have come from difficult circumstances, some have suffered at the hands of people and as a result, have some behavioural issues or anxiety around people. Many of them also have complex dietary needs and extra food could make them ill.

How long should I allow for my visit?

Most of our visitors spend up to 3 hours wandering around and enjoying the sanctuary

Is there a Play area?

Yes, there is an outdoor play area situated at the lower end of the sanctuary.

Is Ferne accessible to wheelchair users?

Ferne has a very good network of tarmac paths but due to the operations of the sanctuary we have a large number of gates so we recommend that wheelchair users are accompanied by an able bodied person. We have designated parking spaces for wheelchair users and visitors with special needs next to our Visitor Centre as well as in the main car park.

Do we have to pay to park?

Parking at the sanctuary is free but space is limited so we recommend you arrive early to avoid disappointment. The main visitor car park is a short incline walk from our Visitor Centre with several accessible parking bays; 3 additional spaces for visitors with special needs are just outside the Visitor Centre for easy access.

Do you have a café?

Yes, our onsite veggie/vegan cafe is called Perdida and can be found to the bottom left of the main car park by The Harman Centre. Enjoy a delicious breakfast, lunch or simply pop in for a coffee and cake. You can also purchase drinks and snacks from our visitor centre/sanctuary entrance.

Can I bring my dog?

Well behaved dogs are welcome to visit the sanctuary. They must be kept under control on a short lead.

Can I smoke or vape during my visit?

No. Ferne is a smoke and vape free site. For the safety and wellbeing of our animals, visitors and staff we respectfully ask that you to refrain from smoking or vaping whilst onsite.

Sanctuary entry purchased through Groupon

All vouchers purchased through Groupon must be validated through Groupon’s website prior to arrival at the Sanctuary. Ferne reserves the right to refuse entry to any voucher holders who have not validated their vouchers before arrival, due to the limited number of Groupon bookings permitted each day. Please visit https://www.groupon.co.uk/faq for more information on this offer.

How can I contact the Sanctuary?

If you have a specific query about visiting the sanctuary please email visitor@ferneanimalsanctuary.org or ring us on 01460 65214.