Frequently Asked Questions
Is the sanctuary open all year?
Yes. The sanctuary and on-site gift shop are open 7 days a week throughout the year from 10am–4pm, with last entry at 3pm.
Please note that we are closed on Christmas Day, Boxing Day and New Year’s Day.
Will we see many animals?
It is imprtant to remember that Ferne is a working animal sanctuary.
As the needs of our animals and the management of our land guide how the sanctuary operates, we cannot guarantee which animals you will see during your visit. Many of our larger animals are rotated between different grazing areas to maintain healthy pasture and meet their individual needs, so they may not always be visible from visitor paths.
Our animals are free to spend their days as they choose. They may be sleeping, foraging, sheltering from the weather or simply out of sight. Some of our residents are also naturally more active at dawn, dusk or overnight.
This is one of the reasons we keep our admission charges modest. Every visit helps support the care of our animals and the ongoing work of the sanctuary.
Can I pet or feed the animals?
No, we do not hold petting sessions at the sanctuary.
Many of our residents have come from difficult circumstances and some can be nervous around people. To ensure their welfare and comfort, visitors are not permitted to handle the animals.
Many of our animals also have specialist dietary requirements, and feeding them inappropriate food can be harmful to their health. For this reason, we kindly ask visitors not to feed any of the animals.
How long should I allow for my visit?
Most visitors spend around 2–3 hours exploring the sanctuary and enjoying the peaceful surroundings.
Is there a Play area?
Yes, there is an outdoor play area situated at the lower end of the sanctuary.
Is Ferne accessible to wheelchair users?
Ferne has an extensive network of tarmac paths throughout the site. However, as a working sanctuary, there are a number of gates that visitors may need to pass through during their visit.
We recommend that wheelchair users visit with a companion who can assist where required.
We provide designated accessible parking spaces at the foot of the main car park near the Harman Centre.
Do we have to pay to park?
No, parking at the sanctuary is free.
Spaces can be limited during busy periods, so we recommend arriving early where possible.
Do you have a café?
Yes. Our independantly run on-site vegetarian and vegan café, Perdida, is located beside The Harman Centre at the lower left of the main car park.
Whether you’re looking for breakfast, lunch, coffee or cake, Perdida offers a range of freshly prepared food and drinks. Light refreshments and snacks are also available from the gift shop. If you would like to see menus or book a table for lunch please do so here.
Can I bring my dog?
Yes, well-behaved dogs are welcome at the sanctuary.
Dogs must be kept on a short lead at all times and under control around our animals and other visitors. Please remember to clean up after your dog.
Can I smoke or vape during my visit?
No. Ferne is a smoke and vape free site. For the safety and wellbeing of our animals, visitors and staff we respectfully ask that you to refrain from smoking or vaping whilst on-site including the car park area.
How can I contact the sanctuary?
If you have a specific query about visiting the sanctuary please email visitor@ferneanimalsanctuary.org or ring us on 01460 65214.
